Our solution is ready to cover all phases of the guest journey
Our Guest Communication Hub is an AI-powered solution, available 24/7, that helps you boost your hotel's performance and cover all phases of the guest journey.
Pre-Stay Solution
Our pre-stay solution covers the decision-making phase by enabling users to book from wherever they are, through different channels (website, facebook messenger, instagram...).
The objective is to increase the number of direct bookings by using the chatbot and also to reply to the most common questions in an automated way. If needed, the conversation will be transferred to an agent, to be replied in our HiJiffy console.
Key Benefits
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Quick to install and easy to use
Our Customer Success team takes care of the setup and delivers a ready-to-use solution from day one.
Our user-friendly back office (HiJiffy Console) is designed for you to navigate easily through your communication with the chatbot users.
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Omnichannel solution
It is designed to streamline requests from the hotel’s communication channels into one powerful unified inbox, to provide a better overview and coordination of all traveler’s demands.
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Customize communication
We adapt the solution to your operation's flow for you to provide a simple yet sophisticated solution to enhance the guest’s journey.
In-Stay Solution
Our in-stay solution covers the all phases of the guest journey from pre-arrival to post-departure. By connecting to your PMS and using WhatsApp as a channel, we are able to send automatic messages (whatsapp campaigns) to your guests according to specific reservation fields (check-in day, check-out day, reservation status...)
Once the guests receive the whatsapp campaign, they can ask questions in the WhatsApp channel and obtain automatic replies. If needed, the conversation will be transferred to the hijiffy console to be answered by an agent
Key Benefits
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Connect with guests, anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
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Maximise your upselling opportunities
You can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
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Automate your check-in
We adapt the solution to your operation's flow for you to provide a simple yet sophisticated solution to enhance the guest’s journey.