To integrate our chatbot in your Google Business messages account, most of the process is done on our side.
From your side :
- Please make sure that you have a Google My Business account.
- If not, you can create one using this link.
- Please enable messaging on your Google My Business account: Inside the Google My Business on the menu select Messages and click Turn on messaging.
- After the CS team has completed the setup, you’ll receive two separate emails.
- The first one with a security key, which you will have to use to reply to the second email. Do not reply to this email, is only informative
See the email you will receive below:
Hi [Your name],
Google notified you in a separate email that [Hijiffy’s team member] has requested permission to send messages on behalf of [Hotel Name] with Business Messages. When granting your approval, include the following security key to verify the authenticity of your message. Don't share this key with [Hijiffy’s team member] prior to granting your approval.
Security key: [SECURITY KEY]
Please don't reply to this email.
Regards,
Business Messages
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- The second email to which you’ll need to reply with a text and with the security key you’ve received in the first email.
See the email you will receive below:
Hi [Your name],
[Hijiffy’s team member] has requested permission to send messages on behalf of [Hotel Name] with Business Messages. When these messages are received by a user whose device supports Business Messages, they will appear along with the following business information:
Name: [AGENT NAME]
Logo: [LOGO URL]
AgentId: [AGENT ID]
Your approval is required in order to:
Validate the correctness of the information above.
Confirm that [Hijiffy’s team member] has the right to send messages that represent your brand.
If you have any questions, contact us by replying to this email or reach out to [PARTNER NAME] at [PARTNER EMAIL].
Regards,
Business Messages
- To grant your approval, reply with the text in the box below and insert the security key which you will receive from bm-support@google.com in a separate email:
See the reply you should provide as a reply to the second email (please change the variables in bold)
“I, [name of brand employee] and [title of employee], grant [messaging_partner_name] the right to send Business Messages using the information specified in this email. Security key: [Google-provided security key from first email]”
After this is complete and your hotel is verified, we will reach out to you whenever the connection is complete and active.
Available for Pro, Premium & Entreprise subscriptions