Agents: Roles & Permissions

When adding a new user to your Console, you will need to attribute a role.

There are 4 roles at the moment:

  • Agent
  • Editor
  • Supervisor
  • Admin

Each role gives different levels of permissions to the Console:

Role Permissions' levels
Agent

Have access to the following menus:

- Dashboard

- Inbox Menu

- Guest Manager

Editor

Have access to the following menus:

- Dashboard

- Inbox Menu

- Guest Manager

- Chatbots Menu

 

Supervisor

 

Have access to all menus, except the "Settings" Menu

 

Admin

 

Have access to all menus in the Console