We understand sometimes it may be difficult to know what to write in each FAQ topic. Therefore, see below some quick tips on how to make the best of your answers:
- Keep your replies short and straight to the point, with minimal flourishing.
- Include all of the most relevant information users/guests usually enquire about in each topic.
- For example, the reply to the "Breakfast" topic should include details such as price, when and where is it served and type of menu.
- Avoid beginning your replies with "Yes" or "No".
- Avoid long texts in the same text balloon. If your answer is getting too long, consider dividing it into different text balloons. Sometimes, is best to leave out smaller details and add a link to a website with those instead.
- For information that is being regularly updated or changed, it is recommended to link to the page of your website where you have that information, to avoid having to also update the chatbot replies.
- Try to add as many replies as possible. The more replies fed into the chatbot, the greater the automatization will be.
- Add replies even if you don't offer those amenities or services.
- For example, if you don't have a restaurant on the property, you should add a reply to the "Restaurants" topic indicating that there is no restaurant. You can even go further and add information about nearby restaurants.