Use our flows to obtain more information about the users' requests
What is a flow?
- A flow is a series of questions that the chatbot will ask the user.
- At the end of the flow, the conversation will always be transferred to the console for an agent to provide more information on the request made.
For example:
If a user/guest wants to book a transfer with you, instead of just contacting the staff to request it, they can answer to the questions of the flow, which will generate a request form once the conversation is transferred to the console, for you to provide an answer in a more effective way.
What flows are available in the FAQs section?
- Modify Reservation
- Chat with staff
For any changes in the existing flows or to create new flows, contact our support team (support@hijiffy.com) or your account manager (extra charges may be applied).
Pre-Stay Solution
Book a Room
The chatbot will present the booking form for the user to select the dates of check-in/check-out. Once the user clicks on "Confirm", the user will be redirected to the online booking page to proceed with the booking online.
The online booking flow will not generate a form and transfer the conversation to the console. It will redirect the user to the online booking page, already with the information inserted in the booking form
Availability Request
If the user wants to check the availability directly with the hotel and without using the online booking engine, you can use this flow to obtain more information.
Parking Reservation
If reserving parking in your property is mandatory or recommended, you can use this flow to obtain more information
Restaurant Reservation
If your property has a restaurant and booking a table is mandatory or recommended, you can use this flow to obtain more information.
Spa Reservation
If your property has a spa and booking a treatment is mandatory or recommended, you can use this flow to obtain more information.
Events Quote Request
If the user wants to a quote for a event in your property, you can use this flow to obtain more information.
Transfer Reservation
If booking a transfer in your property is mandatory or recommended, you can use this flow to obtain more information
Request contact details
If you want to request the guest contact details, you can use this flow and the conversation will be transferred to the console
In-Stay Solution
Online check-in
If you choose this flow, the chatbot will redirect you to the online check in form
Applicable if you are using the HIjiffy Check in form. If you are using your PMS, it is not possible to add your PMS form as a flow
Feedback form
If you choose this flow, the chatbot will redirect you to the feecback form
Applicable if you are using the HIjiffy feedback form. If you are using another form, it is not possible to add it as a flow
Request contact details
If you want to request the guest contact details, you can use this flow and the conversation will be transferred to the console