Aplysia 3 is a new chatbot type developed by our AI experts to revolutionize user and guest interactions.
Once updated, you may start taking advantage of your chatbot's capabilities such as customized answers and personalized interactions that cater to the specific needs of your users. This means that the chatbot can learn from previous conversations to provide more relevant responses, enhancing user satisfaction and engagement. Additionally, you can configure the chatbot to recognize various user intents, allowing it to handle a wider range of inquiries effectively. By leveraging these advanced features, your chatbot can improve its performance, streamline communication, and ultimately provide a better overall experience for your guests.
How does your Aplysia3 chatbot reply to Guests?
Custom Responses enable you to tailor the chatbot's replies to specific subjects. This can be achieved in two ways: by enhancing AI-generated answers with images and buttons, or by completely replacing them with predefined responses that incorporate your own text, images, and buttons.
To implement this customization, you need to configure two key components: Topics, which determine the guest inquiries that will trigger a response, and Topic Responses, which specify the chatbot's actual replies.
Every Custom Response starts with a Topic, which is a concept or keyword you want the chatbot to recognize (e.g., "spa reservation", "loyalty program", or "Wi-Fi").
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Topic Configuration is where you train the chatbot to recognize guest intent using natural language.
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Topic Response Configuration is where you define the actual reply content (text, images, and buttons).