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Chatbot Types

Which one should I choose? What are the differences?

You can select the chatbot type in the chatbots menu: 

  • Basic
  • AplysiaGen
  • Aplysia3

How to change it in the console?

Chatbots Menu > Select your chatbot > Chatbot settings > Chatbot Type

Chatbot Types_1

  • This setup is done per chatbot. If you have multiple chatbots, changes will only be applied individually, and will not affect any other chatbots that you may have.
  • Make sure to click on the dropdown menu next to the chatbot name to see all chatbots available in your account.

What is the difference between the chatbot Type "Basic", "AplysiaGen" and "Aplysia3"?

The difference between the Basic, AplysiaGen and Aplysia3 chatbot types lies in the advanced capabilities and functionalities that AplysiaGen and Aplysia3 offer.

The Basic and AplysiaGen chatbot types provide automatic answers to the users/guests based on your FAQ answers. However, the way this information is provided to the user is slightly different. 

Aplysia3 uses Retrieval-Augmented Generation (RAG) to combine structured documents with generative AI.

You have full control to define and update any content - whether it’s brand-specific messaging, niche amenities, loyalty programs, or details about sub-brands and seasonal offerings - all from a centralized, streamlined interface that simplifies onboarding and ongoing updates. You can learn more about Aplysia3 here.

See the examples below to better understand the differences:

Example 1:

User question: Do you have a hairdryer in the room?

Basic

The chatbot will associate this question with the most relevant single FAQ topic and provide the exact answer that is written for it in the console (FAQ area).

In this scenario mentioned above, this would be the FAQ is "Room Amenities", and the Basic Chatbot would reply in the following way:

AplysiaGen

Our AI will associate this question to the most relevant set of FAQ topics and generate an answer based on the contents of these FAQs, more human-like and personalized, to reply specifically to the question asked.

In addition, after the generated answer is provided, the chatbot always provides the possibility of knowing more about this specific topic (in this case, the "Room Amenities").

Console FAQ: Room Amenities

Example 2:

User question: At what time is check in and check out? 

Basic

In the basic solution, as the chatbot is only triggering one FAQ at a time, it will provide only the answer to the first user question.

In this case, it will only have the capability of replying to the question "check-in"

AplysiaGen

Our AI will search the information in all FAQs considered relevant for the question askedand generate an answer, more human-like and personalised, to reply specifically to the  question asked.

In addition, after the generated answer is provided, the chatbot always provides the possibility of knowing more about related FAQ (in this case, "Check-In" and "Check-Out").

Console FAQs: Check-in & Check-out

Example 3:

User question: What is the difference between the standard room and deluxe room?

Basic

As explained above, the chatbot provides the exact content that is present in the FAQ "Room Types and Views", as this is the FAQ identified as the most relevant for the question asked.

AplysiaGen

Our AI will search information in all FAQs that it identifies as relevant, and it will generate an answer that answers specifically the question asked. For this example, the following could be generated as the chatbot reply:

Console FAQs: Room Types & Views

What makes Aplysia3 essential?

Aplysia 3 brings hotel messaging into a new era of speed, accuracy, and control. Built with RAG (Retrieval-Augmented Generation) technology, it lets hotels answer guest questions using documents they already manage.

Instead of manually setting up a long list of FAQ entries, hotels simply input information in two editable documents. From there, the chatbot takes care of the rest. Answers are always accurate, up to date, and written in a natural tone that reflects real guest conversations.

It’s fast to deploy, simple to manage, and built for both single properties and large hotel groups.

Conclusions

Basic Chatbot and AplysiaGen

If you are looking to have full control of the way the information is presented to your users, you can choose the basic chatbot. This way, you make sure that what is written by you in the FAQ is exactly what the user sees. 

On another hand, it is also more limited, as it does not provide answers to more than one question and you would need to compress more the information on each FAQ to make sure all topics are there, without having so much text. 

If you want to provide more straightforward and human-like answers, that are generated by the chatbot with information from one or multiple FAQs, then AplysiaGen is a great choice! It will be the most updated chatbot type in terms of AI improvements.

Aplysia3

On the other hand, Aplysia 3 makes it easier for hotel teams to get started and deliver results quickly. Simply input information into two documents, and your chatbot is ready to go, no need to manually set up FAQs or wait for support. Keeping information accurate is just as simple: any updates made in the Console show up instantly in guest replies, saving time and effort for your staff.

Whether you’re managing a single property or multiple hotels, Aplysia 3 allows you to customise content for local needs while maintaining a consistent brand voice across the board. Guests get faster, more helpful answers, and staff can focus on delivering great in-person service without constant interruptions.

Plus, with options to add promotional buttons or direct guests toward specific actions, Aplysia 3 helps turn conversations into bookings. It’s a straightforward and effective solution for hotels aiming to enhance service and achieve results.