Which one should I choose? What are the differences?
You can select the chatbot type in the chatbots menu:
- Basic
- AplysiaGen
How to change it in the console?
Chatbots Menu > Select your chatbot > Chatbot settings > Main Settings
- This setup is done per chatbot. If you have multiple chatbots, by changing the chatbot type in one, this will not apply to other chatbots that you have.
- Make sure to click on the arrow "v" next to the chatbot name to see all chatbots available in your account.
What is the difference between the chatbot "basic" and "aplysiagen"?
The difference between the Basic chatbot and AplysiaGen chatbot lies in the advanced capabilities and functionalities that AplysiaGen offers.
Both chatbot types provide automatic answers to the users/guests based on your FAQ answers. However, the way this information is provided to the user is slightly different.
See the examples below to better understand the differences:
Example 1:
User question: Do you have a hairdryer in the room?
Basic
The chatbot will associate this question with the most relevant single FAQ topic and provide the exact answer that is written for it in the console (FAQ area).
In this scenario mentioned above, this would be the FAQ is "Room Amenities", and the Basic Chatbot would reply in the following way:
AplysiaGen
Our AI will associate this question to the most relevant set of FAQ topics and generate an answer based on the contents of these FAQs, more human-like and personalized, to reply specifically to the question asked.
In addition, after the generated answer is provided, the chatbot always provides the possibility of knowing more about this specific topic (in this case, the "Room Amenities").
Console FAQ: Room Amenities
Example 2:
User question: At what time is check in and check out?
Basic
In the basic solution, as the chatbot is only triggering one FAQ at a time, it will provide only the answer to the first user question.
In this case, it will only have the capability of replying to the question "check-in"
AplysiaGen
Our AI will search the information in all FAQs considered relevant for the question askedand generate an answer, more human-like and personalised, to reply specifically to the question asked.
In addition, after the generated answer is provided, the chatbot always provides the possibility of knowing more about related FAQ (in this case, "Check-In" and "Check-Out").
Console FAQs: Check-in & Check-out
Example 3:
User question: What is the difference between the standard room and deluxe room?
Basic
As explained above, the chatbot provides the exact content that is present in the FAQ "Room Types and Views", as this is the FAQ identified as the most relevant for the question asked.
AplysiaGen
Our AI will search information in all FAQs that it identifies as relevant, and it will generate an answer that answers specifically the question asked. For this example, the following could be generated as the chatbot reply:
Console FAQs: Room Types & Views
Example 4:
User question: I will arrive late to the hotel. How can I do?
Basic
If the chatbot is unsure or if the FAQ is empty (and there are similar FAQs), the chatbot replies that it could not find the answer but provides topics that may help, in the form of buttons.
In this case, the chatbot is not confident to provide an answer regarding this topic, as it can't directly associate it with any FAQ (in this chatbot type, we retrieve information from one topic only).
The user is not asking if he/she can check in late, he/she is only mentioning arriving late.
AplysiaGen
AplysiaGen has the capacity of obtaining information from different FAQs and generates an answer.
In addition, as previously mentioned, it provides the FAQs in the form of buttons (where this information was retrieved from) so the user can have more information if he/she wants.
Console FAQs: Check In
Example 5
User question: Can I bring my 3 pets?
Basic
Chatbot provides all of the information that has been created under the FAQ "Pets"
AplysiaGen
Chatbot will select the relevant information from the FAQ "Pets" and generate an answer.
⚠️ If the FAQ has pictures or buttons, the AplysiaGen will not be triggered, the answer provided will be the same as the chatbot basic.
Example:
Example 6
User question: Can I get a complimentary breakfast if I check in after 3pm?
Basic
Chatbot does not know the answer to this question and informs the user. In addition, it provides alternative topics that may help answer the question and always the option to contact staff.
AplysiaGen
When Aplysia (our advanced model) does not know the answer, it chooses the same flow as the basic chatbot type (mentioned above)
Console FAQs: Check In & Breakfast
Check-in:
Breakfast: Empty!
Conclusions
Both chatbots are valid and work by providing automated answers to your users!
If you are looking to have full control of the way the information is presented to your users, you can choose the basic chatbot. This way, you make sure that what is written by you in the FAQ is exactly what the user sees.
On another hand, it is also more limited, as it does not provide answers to more than one question and you would need to compress more the information on each FAQ to make sure all topics are there, without having so much text.
If you want to provide more straightforward and human-like answers, that are generated by the chatbot with information from one or multiple FAQs, then AplysiaGen is a great choice! It will be the most updated chatbot type in terms of AI improvements.