What is the information displayed in the Contacts Menu?
- HiJiffy's contacts page allows you to store and manage information about your contacts, whether they are potential customers or existing ones.
- The contacts page is where your contact records are displayed.
The information displayed in the Contacts menu depends on your subscription.
Choose your subscription below and learn more:
Basic
Pro, Premium & Entreprise
Basic
It contains a Contact tab with information of the users that interacted with the chatbot and the conversations were transferred to the console.
Reminder:
Every time a conversation is transferred to the console, the user is asked to insert the name and email address. If not, the conversation will not be transferred.
This action allows the users to receive your reply as a agent in their email addresses, in case they leave the website page
Available features
- Contact List: Overview your contacts in the Contact panel
- Create a new contact
Pro, Premium & Entreprise
The Contacts Menu contains 3 tabs:
- Contacts
- Contact List: Overview your contacts in the Contact panel
- Create a new contact
- Manage your contacts: Add/edit/delete information
- Filter contacts
- Save contacts as views
- Export contacts (available for Premium & Entreprise subscriptions only)
- Bookings
- Booking details
- Filter Bookings by booking type
- Requests
- Requests' list
- Filter by Request type & status