In the website widget, every time an automatic reply is provided to the user, an option of providing feedback on the reply is given.
See the example below:
The users can choose if they are satisfied 
or not satisfied 
with the automatic reply provided
Our AI team will analyze this data and provide insights to your account manager, which will be shared with you by your account manager.
Your account manager will suggest changes, if needed, to the FAQs replies with the aim to improve these scores
Available for Premium & Entreprise subscriptions