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Troubleshooting
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Help Center
How-to Guides
Channels
Getting started
Our Solution
HiJiffy Console
Our Plans
Our Chatbots
How-to Guides
Dashboard
Inbox
Contacts
Reports
Chatbots
Campaigns
Properties
Channels
Widgets
User profile & Personal settings
Settings
Mobile app
Other Topics
Billing & Invoice
Privacy, Data and GDPR
Troubleshooting
How-to Guides
Check out our detailed guides and tutorials for your solution.
Dashboard
Dashboard
Inbox
Inbox Overview
Inbox: Best Practises
Reply to chat conversations
Replying to offline users
Assign an agent to a conversation
Filter Conversations
User Profile
Conversation Notes
Send an attachment in a conversation
Mark conversations as read/unread
Report Conversation as a spam
Search conversations
Export conversations
Activity Log
Set Priority to Inbox Conversations
Translate messages and replies
Canned responses
Email canned responses
WhatsApp Canned Responses
Requests
Add reservations made by agents in a conversation
Conversation Tags
Report sentences in the console
Sentimental Analysis
Power Tools
See more
Contacts
Customer Manager: Overview
Contact List
Create a new contact
Filter Contacts
Save contacts as views
Manage/Update your contacts
Export contacts
Bookings Tab
Requests Tab
See more
Reports
Reports: Overview
Global Metrics
Team Metrics
Booking Pixel
Booking Pixel: Q&A
Google Analytics: Create an Audience for Chatbot Users
FAQ Insights
See more
Chatbots
Chatbots: Overview
Chatbot languages
Availability: Working Hours and Closing Time
Requests: Set up email notifications
FAQs: Chatbot automatic replies
FAQs: Chatbot Flows
FAQs: Feedback replies
Incomplete automatic answers to FAQs (duplicate intent detected)
Chatbot: Training Assistant
Chatbot: Supported languages
FAQs: Best Practises
Welcome buttons
Chatbot Types
Welcome Messages
Generic answers
See more
Campaigns
Widget Campaigns: Manage Campaigns
Widget Campaigns: Create new campaign
WhatsApp Campaigns
Widget Campaigns - Add conditions
Properties
Properties Menu
Upload document
Generate FAQ answers via Chatbot Knowledge Base
Hotel Sense: Property Variants
Channels
Channels: Overview
Connect: Facebook Messenger
Connect: Instagram
Connect: LINE
Connect: WeChat
Connect: Google Business Messages
Connect: Email channel
Connect: Booking.com guest messages
Connect: Telegram
Connect: WhatsApp
Troubleshooting - Facebook/Instagram Connection Stopped Working
WhatsApp Number(s): Requirements & limitations
WhatsApp: Bring your own number
WhatsApp: Buy a new number
Request an Official Business Account for your Whatsapp number
How to Grant HiJiffy Access to Your Meta Portfolio
See more
Widgets
Widgets: Overview
Customize the widget
Create a new widget
Find my Account ID
Install your Booking Pixel through Google Tag Manager
Turn on/off the widget
Delete a widget
Chat Widget: Install on your website
Install your widget through Google Tag Manager
Widget: Whitelist domains
See more
User profile & Personal settings
Notifications
Notifications: Q&A
Agent Profile
Agent identification: add/remove persona name
Agent Profile: Console Language
Agent Profile: Change Password
Questions? Talk to your personalized chatbot
See more
Settings
Agents: Create New & Manage
Agents: Roles & Permissions
Teams: Create New & Manage
Agents & Teams: Set up availability
Account Settings
Settings: Add/Edit Company Details
Settings: Billing
See more
Mobile app
How to install the Mobile App
