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How the Chatbot Handles Repeated Questions (Duplicate Intent): Aplysia Gen vs Aplysia 3

This article explains how HiJiffy’s chatbot technology (Aplysia) detects and manages situations where a guest asks the same question more than once in a conversation, known as "duplicate intent."

Aplysia3

Aplysia 3 uses advanced context awareness and memory. When a guest repeats a question (duplicate intent), the chatbot recognizes that the same topic was just answered.

 

First time: The chatbot provides the full answer (e.g., "Check-in is from 3pm.").

Second time (immediate repeat): Instead of repeating the same answer, the chatbot will acknowledge that it already provided all available information and will give the user the option to either revisit the first answer or end the conversation.

 

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AplysiaGen

Aplysia Gen treats each message as a new, independent request, even when a guest repeats a question.

The chatbot will answer the same way both times, repeating the information (e.g., "Check-in is from 3pm."), though phrasing may vary slightly to maintain a natural conversational flow.

 

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