Messaging campaigns: Create one-time campaigns

Go to the Campaigns menu
Select Messaging Campaigns
On the “list of campaigns” tab, click on the button on the top right “New campaign” and select the option “one time”

A new area will open in the console for you to start building the one-time campaign.

Step 1 - Configurations

Fill in the options, always selecting the In-Stay Chatbot.

Step 2 - Trigger

Select your timezone, date and time in which the campaign should be sent

Step 3 - Target

Here is where you'll define who should receive this campaign
For this, you'll need to upload a CSV file with all the guests who should receive the campaign

You must follow the CSV template, with each field separated by comma:

1º Column: Name
2º Column: E-Mail
3º Column: Phone
4º Column: Language Code

Phone field must contain the user country code and language code should obey the two-letter code ISO 3166 (alpha 2)

Tip: create a .xlsx excel file and convert it after to a CSV file to upload the document in the console

Step 4 - Message

Select the languages in which you want to send the campaign. You must add the content to the campaign for each language
Choose the message type
Add buttons/images to your liking (depending on the campaign type chosen)
Submit the campaign for approval

The templates for campaigns need to be approved by META. As soon as the campaign is approved, return to the "List of Campaigns" tab and turn the campaign on, using the toggle.

Messaging campaigns: Create one-time campaigns

In this article you will learn how to automate and schedule personalized guest messages to be sent at the right moment throughout the customer journey.