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How-to Guides
Check out our detailed guides and tutorials for your solution.
Dashboard
Inbox
- Inbox Overview
- Inbox: Best Practises
- Reply to chat conversations
- Replying to offline users
- Assign an agent to a conversation
- Filter Conversations
- User Profile
- Conversation Notes
- Send an attachment in a conversation
- Mark conversations as read/unread
- Report Conversation as a spam
- Search conversations
- Export conversations
- Activity Log
- Set Priority to Inbox Conversations
- Translate messages and replies
- Canned responses
- Email canned responses
- WhatsApp Canned Responses
- Requests
- Add reservations made by agents in a conversation
- Conversation Tags
- Report sentences in the console
- Sentimental Analysis
- Power Tools
Contacts
Reports
Chatbots
- Chatbots: Overview
- Chatbot languages
- Availability: Working Hours and Closing Time
- Requests: Set up email notifications
- FAQs: Chatbot automatic replies
- FAQs: Chatbot Flows
- FAQs: Feedback replies
- Incomplete automatic answers to FAQs (duplicate intent detected)
- Chatbot: Training Assistant
- Chatbot: Supported languages
- FAQs: Best Practises
- Welcome buttons
- Chatbot Types
- Welcome Messages
- Generic answers
- Chatbot type: Basic
- Chatbot Type: AplysiaGen
- Chatbot Type: Aplysia3
- Aplysia 3: FAQs
- Aplysia 3: Customize Messaging
- Aplysia3: Understanding How the chatbot answers Guest Questions
- Aplysia 3: Q&A Webinar
Campaigns
- Widget Campaigns: Manage Campaigns
- Widget Campaigns: Create new campaign
- Messaging Campaigns
- Messaging Campaigns: Rejection Reasons
- Widget Campaigns - Add conditions
- Messaging Campaigns: Create recurring campaign
- Messaging campaigns: Create one-time campaigns
- Messaging Campaigns: List of campaigns
- Messaging Campaigns: Overview
Properties
Channels
- Channels: Overview
- Connect: Facebook Messenger
- Connect: Instagram
- Connect: Google Business Messages
- Connect: Email channel
- Connect: Booking.com guest messages
- Connect: Telegram
- Connect: WhatsApp
- Troubleshooting - Facebook/Instagram Connection Stopped Working
- WhatsApp Number(s): Requirements & limitations
- WhatsApp: Bring your own number
- WhatsApp: Buy a new number
- Request an Official Business Account for your Whatsapp number
- How to Grant HiJiffy Access to Your Meta Portfolio