Questions & Answers about Notifications
Q: How can I configure my notifications?
In the top right corner of your console, click on the agent icon and select the option "Personal settings" 
Turn Off
Turn Onn
Q: Is the notification configuration per team?
No, the configuration is by agent.
Q: When will I receive a notification?
You will receive a notification every time a conversation is transferred to the open tab - a conversation that will require human intervention.
Also, you can receive notifications in regards to new console features and unanswered FAQs
Q: Which type of notifications do you recommend to enable?
Since you will be notified whenever a conversation goes to the open tab (a conversation that will always require human intervention), we recommend you to enable all the notification types so that you are more reactive.
Q: What’s the difference between instant and smart email notifications?
If you toggle instant email notifications, you will receive an email notification every time a new conversation comes to the open tab
If you toggle smart email notifications you will receive a notification that aggregates the new conversations in the open tab. I.e., let’s say that you get 15 new conversations in the open tab in the period of 1 hour. You will only get one email notifying you of that.
Available for all subscriptions