- HiJiffy’s Console provides you with smart insights to help you improve your performance by understanding both how your team is performing and how the chatbot is helping you manage your queries.
- To access your reports, login the console and search for the "Reports" menu on the menu list
Reports are only available to agents with 'Admin' or 'Supervisor' permissions.
- In the reports menu, you will have two tabs - Global Reports and FAQ Insights
Global Reports
Global metrics
These metrics concern the chatbot performance only
- Conversations Overview
- Conversations Evolution
- Channels
- Bookings
- Tags
- Requests
- FAQ: Frequently Asked Questions
- Properties Breakdown
- Widget Performance
- Customer Satisfaction
- In-Stay / Whatsapp (Relevant for Premium & Entrepise subscriptions)
Team metrics
These metrics concern the agent/team performance only
- Team Performance
- Team Performance Evolution
- Customer Satisfaction
- Agents Individual Performance
- Activity Map
Important Note:
This information is available in our Standard report. If you wish to add more information to your reports, please contact your account manager ou support@hijiffy.com (extra costs may be applied)
FAQ Insights
The FAQ insights tab will show you how satisfied are the users with the answers they are receiving.
For more information, click here.