Two-Factor Authentication

Two-Factor Authentication (2FA) enhances the security of user accounts by requiring an additional verification step during the login process.

See below how the two-factor authentication feature works for agents logging into the HiJiffy console.

• Agents visit the page HiJiffy Console Login and insert the email and password 

• If it is the agent's first login and no mobile number is associated to the account:
  • The agent is redirected to a page to add the mobile number (including the country code)

• Agents have the option of not wanting to add the mobile number. In this case, they can choose the options below: 
  • Remind me later: Next time the agent logs in, he/she will be asked to provide the mobile number 
  • I don't want to register my phone number: The two-factor authentication will be disabled and the mobile number will not be requested in future logins 
    • This option can always be changed on the user profile area when the agent is logged in (see below - how to manage two-factor authentication in the console once already logged in)
• If the agent has inserted the mobile number, he/she will be redirected to a verification page where he/she must enter the 6 digit-code sent to their mobile phone 

The agents will receive a SMS that looks like the one below: 

• Agents may want to receive the code on their email, instead of the mobile phone. In this case, they must click on the option "use a different security option" - this can be helpful if by some reason the agents are not receiving the code on their mobile 

• • If email is chosen, the agents will receive an email similar to the one shown below:

IP Address Validation:

• If an agent attempts to log in from a different IP address, we validate both the country and the city in comparison to their last login.

• If there is a significant difference in either the country or city, an email alert will be sent to the agent notifying them of this activity.

The email above includes a link to reset the password. When the agent clicks on this link, he/she will be redirected to the form to reset their password.

See below how to manage two-factor authentication in the console (once already logged in)

Agents can manage their two-factor authentication settings at any time by visiting the following link: Profile Security Settings.

• Here, they can:

  • Add or update their mobile number.

  • Enable or disable two-factor authentication

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