Voice Assistant

Available for Premium & Entreprise subscriptions

This latest development within our Guest Communications Hub, the Voice Assistant, utilises OpenAI’s state-of-the-art technology, including Whisper API and advanced language processing capabilities.

The virtual assistant can detect and understand the language of voice clips, providing instant and accurate responses to guests’ inquiries.

Available on WhatsApp, Facebook & Instagram channels

To add the voice assistant or to know more, contact your account manager

The multi-language capability of the voice assistant

One of the advantages of using Whisper API developed by OpenAI, creators of ChatGPT, enhanced with advanced language processing capabilities, is the ability to understand multiple languages. As a result, HiJiffy’s virtual assistant can communicate with guests in their preferred language, providing a more personalised and human-like experience.

Additionally, the Whisper API’s advanced language detection capabilities will help the virtual assistant understand and respond to complex voice communications, making it more effective in handling guest requests and inquiries.

How Whisper API’s architecture powers HiJiffy’s voice assistant

At a high level, two components within the Whisper API architecture support the voice assistance capacity of HiJiffy’s Guest Communications Hub.

  • Speech-to-Text: converting the audio input into text. Using a combination of signal processing and machine learning techniques enables the Whisper API to transcribe spoken words.
  • Language Detection: identifying the audio input’s language, enabling the virtual assistant to understand it and respond in the same or the user’s preferred language.

HiJiffy’s proprietary Aplysia OS powers the voice assistant with Natural Language Understanding (NLU) – understanding the meaning and intent behind the words. Deep learning models, such as recurrent neural networks (RNNs) and transformer networks, analyse the text and extract relevant information.

Overall, integrating OpenAI’s Whisper API and advanced language processing capabilities into HiJiffy’s virtual assistant is a significant step forward in developing voice-based communication technologies in the hospitality industry. 

Hotels can be empowered to improve guest satisfaction further and streamline operations. This is likely to result in a more efficient and positive experience for guests but also hotel staff, thanks to reduced repetitive tasks. 

OpenAI – the team behind ChatGPT

OpenAI is an AI research laboratory that aims to ensure that artificial general intelligence (AGI) benefits all of humanity. It consists of the for-profit OpenAI LP and its parent company, the non-profit OpenAI Inc. Founded in December 2015 by Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, Wojciech Zaremba, and several others.

The company also develops and releases AI models and tools that developers and researchers can use to advance the field. Additionally, OpenAI is also working on developing a range of AI-based products and services that can be used by businesses and individuals, such as the GPT-3 language model and the Whisper API for voice-based communication.