Campaigns
      Back to home
      1. Help Center
      2. How-to Guides
      3. Campaigns

      WhatsApp Campaigns

      • The WhatsApp Campaigns are pre-approved messages by META that will be sent automatically to your guests, according to several reservation infos and status. 
      • Sending automatic messages will allow you to provide general information about your hotel(s) in a personalized way

      Click here to see our WhatsApp Campaigns suggestions

      In order to send automatic messages to your guests, we need to have access to your reservations, which means that a PMS integration is compulsary to move forward. 

      Mandatory reservation fields are the following:

      • Reservation ID
      • Check-in date
      • Check-out date
      • First name
      • Last name
      • Country
      • Mobile phone/phone
      • Reservation Status
      • Email
      • Property Name (if applicable)
      • After you decide the campaigns (and changes have been made, if needed), your CS Manager will ask META for approval of the campaign texts
      • Once approved by META, our team will set up the campaigns in the console under the Campaigns Menu > WhatsApp

      Important Notes:

      • The campaigns always have to be approved by META. 
      • The set up of the campaigns always has to be done by the Customer Success team
      • Once the campaigns are in the console, they can't be edited by you. If you wish to make any changes, contact your account manager

      Activate/Deactivate Campaigns

      • Once you activate the campaigns, we will start sending the messages automatically, according to the rules that we have set up for the campaigns in the back-end (according to your requests)
      • You can activate or deactivate the campaigns any time that you want. If you do so, please inform your account manager, as we keep track of the campaign performance to make sure it is running smoothly

      Go to the WhatsApp Campaigns panel (here) and click on the activation button

      Campaign in active

        Campaign is inactive

      WhatsApp Campaigns

      Note that these are only examples, we can adapt the texts to your needs

      Check in 

      To be sent before the guest arrival

      Hello! 

      We are looking forward to welcoming you at HiJiffy Hotel.

      The check-in time starts at 3.00pm. To speed up your arrival please fill the express check-in form .

      If you need anything before or during your stay, do not hesitate to send us a message here. Our virtual assistant will answer the most common question. If necessary, the conversation will be transferred to our team. 

      We wish you a wonderful stay!

      Best Regards

      The team at HiJiffy Hotel 

      Check out

      To be sent before the guest departure

      Hello! 

      We hope you are enjoying your stay. 

      We remind you that check-out time takes place before 12.00pm. For the faster and more convenient check-out, please contact the reception today to close your room account and let our team know of your estimated departure time. 

      Best Regards

      The team at HiJiffy Hotel

      Feedback

      To be sent after the guest departure

      Hello! 

      We hope you had a pleasant stay with us. 

      We want to continuously improve our services and for that, we are grateful if you can answer our satisfaction questionnaire. To do this, just follow the link . 

      We hope to see you again soon. 

      The team at HiJiffy Hotel

       

      For the Premium subscription, four campaigns are included, per hotel. You can have them in multiple languages

      To add more than four campaigns, you need to upgrade to the Entreprise subscription - if so, please contact your account manager 

       

      Available for Premium & Entreprise subscriptions