- You can add Booking.com guest messages to the Console. This way you will be able to manage all conversations from this channel within the Console. At the moment, the chatbot can't handle conversations from this channel.
- Although a direct integration with Booking.com Extranet is not possible at the moment, our team still wanted to ensure you have the most relevant channels centralized in your Console's Inbox. As such, we developed a workaround to facilitate how you manage guests' conversations from this channel. This method relies on the email channel. For this method to work, you must receive email notifications from Booking.com Extranet whenever there is a new guest message.
Note: You must have an 'Admin' role in order to install new channels.
Add Booking.com guest messages
To add 'Booking.com guest messages' to the Console:
1. In the Console, go to Channels, expand the 'E-mail' section and click on 'Add new channel';
2. Name your email channel, choose at least one team and click 'Save changes' (leave the e-mail field empty);
3. Copy the generated email under 'Channel key';
4. Login to your Booking.com Extranet and go to 'Property > Messaging Preferences';
5. On the 'Notifications' section, make sure that the option 'A guest sends a message' is turned on (the other options you can leave on, but we recommend you leave them off);
6. Go to Account > Contacts section;
7. In the area 'Reservations', click on 'Add contact';
8. Add the email from step 3, fill the other required fields and click 'Save changes';
9. Repeat steps 7 and 8 also for the areas 'Special requests' and 'Availability'.
Available for Premium & Entreprise subscriptions