How is the guest feeling with the chatbot interaction?
The chatbot is able to understand the guests' sentiment on each message that they send. Are they happy? Frustrated? The chatbot will let you know when the conversation is transferred to the console. See below:
Unhappy Sentiment
The guest has expressed frustration when asking questions to the chatbot and the conversation was transferred to the console. Probably because the chatbot was not trained to reply/understand the intent(s) in question.
Happy Sentiment
In the course of the conversation, the guest was satisfied with the answers from the chatbot. Probably requested to contact the team directly after providing good feedback about the chatbot performance or did not show any signs of frustration before the conversation was transferred.
Filter conversations by Sentimental Analysis
It is possible to filter the conversations in the console by sentimental analysis:
Available for Premium & Entreprise subscriptions