Channels
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      Connect: Email channel

      To start receiving and replying to email conversations on your Console, you need to add the 'E-mail' channel to your Console and then forward email received at your external email address to an email address key generated by the Console.

      • Log in with an account with 'Admin' permissions and head to Channels, expand the 'Email' section and click on 'Add new channel'.
      • Name your email channel (this name must identify the channel in the unified Inbox), add the email address and add any relevant groups to filter who will have access to the emails from this channel.
      • Save your changes.
      • Copy the email address generated in the key field - we'll need it later.
      • Now, you'll need to set up the email forwarding option in your email client. Follow the steps below for your email provider to set up forwarding.

      Setup email forwarding

      Follow the steps below for your email provider to set up forwarding.

      Microsoft Exchange and Outlook

      • Log in to Outlook.com using the email address you would like to set up the forwarding for. This works with email addresses using both Outlook.com and Outlook hooked into an Exchange server.
      • Hover over the gear icon in the upper right-hand corner, and click on 'Options'.
      • Select 'View all Outlook settings'.
      • Under Mail > Accounts, click on 'Forwarding'.
      • Click on Start Forwarding, then enter the email address key generated when you added the email channel to the Console (yourgeneratedkey@hijiffymail.com).
      • Click on Save.

      Google Gmail/ Google G Suite

      • On your computer, open Gmail using the account you want to forward messages from. Note: With G Suite accounts you may need forwarding permissions from your account’s administrator).
      • At the top-right, click on Settings (gear icon).
      • Click on See all settings.
      • Click on the Forwarding and POP/IMAP tab.
      • In the "Forwarding" section, click on Add a forwarding address.
      • Enter the email address key generated when you added the email channel to the Console (yourgeneratedkey@hijiffymail.com).
      • Click on Next > Proceed > OK.
      • A verification message will be sent to your Console to confirm. Click the verification link in that message.
      • Go back to the settings page for the Gmail account you want to forward the messages from, and refresh your browser.
      • Click the Forwarding and POP/IMAP tab.
      • In the "Forwarding" section, select Forward a copy of incoming mail to.
      • Choose what you want to happen with the Gmail copy of your emails.
      • At the bottom of the page, click Save Changes.

      Yahoo Mail

      • Mouse over the Settings menu icon (gear icon) and select Settings.
      • Click Accounts.
      • Click the primary Yahoo account.
      • Go down and select Forward.
      • Enter the email address key generated when you added the email channel to the Console (yourgeneratedkey@hijiffymail.com).
      • Select Store and forward or Store and forward and mark as read.
      • Click on Verify - a verification email will be sent to that email address.
      • Click on Save.
      • Go back to the Console, and open the verification email received.
      • Follow the email's instructions to verify your account.

      FastMail

      • Go to Settings > Rules screen and click on 'New Rule' in the toolbar at the top.
      • In the Conditions section, click on the sender's email and change it to 'All messages'.
      • In the Action section, select Send a copy and enter the email address key generated when you added the email channel to the Console (yourgeneratedkey@hijiffymail.com).
      • Click Save in the toolbar at the top.

      Lotus Notes/ Lotus Domino

      • Create a new User document in your NAB / Directory (you don't need to register a user - it's just a user document) with the following details:
        • Short name contains the REAL email address you want to use.
        • The Mail System has to be 'Other Internet Mail'
        • The Forwarding Address is set to the email address key generated when you added the email channel to the Console (yourgeneratedkey@hijiffymail.com).

      Important Note For Office365 Users:

      If you face an error where emails are not being forwarded to the HiJiffy console, you may need to update your Security Settings on Office365 to allow automatic forwarding to an external address.

      See this article for more information on how to do so.

       

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