Available for Premium & Entreprise
The power tools 
were created to help your agents generate answers to the users in an easier way, taking advantage of the help of our AI.
Once the conversation is transferred to the console (inbox menu > open tab), the power tools icon appears on the right side of the typing box.
Types of power tools
Canned responses
To learn more about the canned responses, click here.
Translate
To learn more about translations, click here
Check grammar
If the agents mistypes, this tool can be useful to help check grammar before sending it to the user
See the example below:
Write your message > > Check grammar > Insert > Click on the "enter" button to send to the user
Change Tone (AI)
Our AI can help you generate answers in different tones of speech.
See the example below:
Write your message > > Change Tone > Select tone > Insert > Click on the "enter" button to send to the user
Rewrite (AI)
Our AI can help you rewrite answers.
See the example below:
Write your message > > Rewrite > Insert > Click on the "enter" button to send to the user
Shorten (AI)
Our AI can help you shorten answers.
See the example below:
Write your message > > Shorten > Insert > Click on the "enter" button to send to the user
Expand (AI)
Our AI can help you expand answers.
See below:
Write your message > > Expand > Insert > Click on the "enter" button to send to the user