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Cookies used by the HiJiffy widget
What each cookie does, why, and how long it lasts.
When the HiJiffy chat widget sits on your website, it uses a small number of cookies to run the chat and to measure basic usage. It doesn't set any advertising or marketing cookies.
The two kinds we use
- Preferences cookies keep the chat working as the guest expects, for example, remembering whether the widget is open or closed, and loading the last conversation.
- Statistics cookies record basic, privacy-respecting usage events (such as when the widget is shown) so the service can be measured and improved.
Important: Because these cookies are set on your website, they should be reflected in your cookie banner and cookie policy. Under ePrivacy rules, non-essential cookies, including statistics cookies, generally need consent through your consent tool. See "Where to show your privacy information" for placement tips.
The full list
|
Category |
Name |
Origin |
Objective |
Expiration |
Type |
|
Preferences cookies |
hijiffy_session |
Application Session |
1 day |
HTTP |
|
|
Statistics cookies |
hijiffy_track_ts |
Register the date and hour of the firing of the pixel |
29 days |
HTTP |
|
|
Statistics cookies |
hijiffy_track_uuid |
Unique Global User ID to register user events |
29 days |
HTTP |
|
|
Statistics cookies |
hijiffy_track_uuid_[CLIENT_ID] |
Unique company User ID to register events |
29 days |
HTTP |
|
|
Statistics cookies |
hijiffy_track_wid_[WIDGET_TOKEN] |
Unique widget User ID to register events |
29 days |
HTTP |
|
|
Preferences cookies |
wg_[WIDGET_TOKEN]_hj_web |
Save widget state (open or closed). It allows to automatically open the widget according to the last time the client was on the website |
2 years |
HTTP |
|
|
Preferences cookies |
wg_[WIDGET_TOKEN]_hj_ut |
Unique User ID token. It allows HiJiffy to load the last conversation if it exists |
2 years |
HTTP |
|
|
Preferences cookies |
fs_optly_pending_events |
Temporary storage of XMLHttpRequest information, enabling to reliably send requests even if the visitor navigates to a new page while a request is in progress |
Persistent |
HTML |
For cookies across HiJiffy's own websites, see the HiJiffy Cookie Policy.