Where to show your privacy information

To use HiJiffy compliantly, your guests should be able to find clear privacy information wherever data is collected. Here's where to put it, channel by channel. (These are best-practice tips, and your legal team should confirm the exact wording.)

Your website

Update your website privacy policy so it:

• says you use a chatbot / virtual assistant for service and guest communications
• describes the data collected through it: chat conversations, name, email, phone, booking details, device/IP data
• names HiJiffy as the third-party provider (processor) handling that data on your behalf

Booking engine

By the time a guest books, they're usually already accepting your terms and privacy notice. so the job here is to review what those already cover, not to bolt something on by default. Many booking terms already mention communications about the reservation, but some are email-only or don't name a channel at all. Check yours, and if it's missing, make clear that booking-related messages may also arrive by SMS and WhatsApp, not just email. This is also the natural place to collect a separate marketing opt-in if you plan to send promotional messages later.

OTAs (Booking.com, Expedia)

Hotels don't have privacy pages on OTAs, and that's fine. We integrate with Booking.com and Expedia through their official APIs and direct contracts, so messaging on those channels runs inside the OTAs' own vetted privacy frameworks.

WhatsApp Business profile

Your official Business Profile (in Meta Business Manager) gives you two website slots:

• Slot 1: your main hotel website
• Slot 2: a direct link to your privacy policy

That way a guest can open your profile mid-conversation and reach your terms. The Business Description field can carry a short legal note if your legal team wants one.

The assistant itself

We apply privacy by design:

• Anonymous browsing (general questions): no checkbox needed — covered by your website's general privacy/cookie policy.
• Data-collection moment (asking for name/email/phone, or moving the chat to WhatsApp): the assistant can show a privacy checkbox the guest accepts before submitting.

Your Knowledge Document

Add a standing instruction so the assistant tells guests how to exercise their rights (see "Guest data requests"). It keeps the process consistent and routes formal requests to you.