HiJiffy is an omnichannel solution that aims to gather all requests from as many channels as possible to help you access to user/guest requests easily.
You can connect all channels by yourself in the console, except for the WhatsApp channel.
In regards to the channels automation, all of them can be automated except for the email and the booking.com messages. By default, the channels are added as hybrid (automation and possibility of transferring conversations to the console, if needed).
If you want to have a different automation in one of the channels or all, see below the automations available per channel and request it to support@hijiffy.com or to your account manager
100% automation:
The conversations are not transferred to the console. If the chatbot does not know the answer or if the user/guest wants to contact you, a fallback message will be send for the user/guest to send an email or contact you by phone
Hybrid:
This automation is the one we setup by default. The chatbot has a certain level of automation (as much as possible) and, if needed, the conversations will be transferred to the console to be answered by an agent
No automation:
The chatbot will not have any automation. The conversations will be automatically transferred to the console to be answered by an agent.
The access that you have to channels depends on your subscription. See below:
Basic:
- Website: once you install the widget script, the chatbot will be active in your website
(Automation available: Hybrid, 100% automation and no automation)
Pro:
(all of the Basic, plus:)
- Facebook Messenger: click here and follow the steps to add the channel
(Automation available: Hybrid, 100% automation and no automation)
- Instagram: click here and follow the steps to add the channel
(Automation available: Hybrid, 100% automation and no automation)
- Google Business: click here and follow the steps to add the channel
(Automation available: Hybrid, 100% automation and no automation)
- WeChat: click here and follow the steps to add the channel
(Automation available: Hybrid, 100% automation and no automation)
- Line: click here and follow the steps to add the channel
(Automation available: Hybrid, 100% automation and no automation)
Premium:
(all of the Basic & Pro, plus:)
- Telegram: click here and follow the steps to add the channel
(Automation available: Hybrid, 100% automation and no automation)
- Email: click here and follow the steps to add the channel
(Automation available: No automation)
- Booking.com messages: click here and follow the steps to add the channel
(Automation available: No automation)
- WhatsApp: click here to learn more.
This channel needs to be added by the Customer Success team. Please contact your account manager if you have any questions
(Automation available: Hybrid, No automation)