HiJiffy’s Console is the backend platform where you can find all your conversations, interact with users, manage your team, and customize your solution.
It's comprised of 10 main areas:
Dashboard
The Dashboard is the first menu that appears when you login in your account. It gives you an overview of your performance as an agent, as well as the performance of the solution.
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Inbox
The Inbox is where you'll find all the conversations from all the different channels integrated into your solution. This unified inbox allows you to see and reply to conversations.
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Customer Manager
HiJiffy's contacts page allows you to store and manage information about your contacts, whether they are potential customers or existing ones.
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Reports
The Console provides you with smart insights to help you improve your customer care by understanding both how your team is performing and how the chatbot is helping you manage your queries.
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Chatbots
In this section, you can fine-tune the main aspects of your chatbots, including its settings, your team working hours, and automatic replies to FAQs.
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Campaigns
Here, you can create as many campaigns as you want for each one of your widgets and each can have a different set of conditions and messages.
Channels
In this menu you can connect your channels to the console to centralize your guest communications.
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Widgets
Create new chat widgets to add to your websites and manage existing ones.
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Settings
In this section, you can manage your agents and their permissions, organize your teams, and update your company details.
User Profile
In this area, each agent can customize their own settings, such as Persona name, language, timezone, notifications and password.