This glossary describes the key concepts and terminology used throughout HiJiffy products and it is a good place to get started.
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z
A
Agent
An agent is a user in the Console, that can manage conversations, customize settings and manage the overall account, depending on the level of permissions attributed and the groups it belongs to.
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Automated
A fully automated conversation is any conversation where human intervention was not required.
B
Booking pixel
A conversion pixel is a JavaScript code that tracks specific actions that users on your website are taking. To keep track of the bookings generated with the help of the chatbot, we provide a conversion pixel which you can install on your booking engine to register whenever there is a successful booking.
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C
Channel
A channel is the communication platform used by your guests to interact with you (for example, Facebook Messenger).
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Closed
A closed conversation is a conversation currently marked as resolved after it requested human intervention.
Console
The Console is the central place to manage all the conversations coming from multiple channels, as well all the settings of your HiJiffy solution.
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Conversation
A conversation is the transcript of the dialog between the guests, the chatbot and the agents that replied.
D
Decision tree
The chatbot uses a tree-like pattern of decisions and corresponding outcomes to guide guests whenever they initiate the chat. The decision tree involves decision points, actions, and specific choices from a decision point. The guests can choose not to follow the decision tree and ask open-ended questions.
F
FAQ
FAQs are frequently asked questions and answers on a particular topic. The chatbot besides containing pre-defined flows can reply automatically to FAQs.
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Flow
A flow is a process that guides the guest through a number of sequential steps in order to collect information in a structured manner.
Click here to learn more about our flows.
I
Inbox
The Inbox is the place inside the Console where all your communication channels incoming conversations are centralized. This unified inbox allows to manage and reply to conversations.
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N
Note
A note is a short record of points or ideas that can be added to any conversation.
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O
Open
An opened conversation is a conversation currently marked as open, awaiting human intervention to resolve.
P
Persona
Persona is the name which will be used to identify the agent when replying manually to a guest.
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Property
A property represents each unit (hotel, hostel, resort, etc.) you own. A chatbot can have multiple properties associated and reply to all of them.
R
Request
A request is a "card" that has information collected from the users in an organized way via a pre-defined Chatbot flow.
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Role
A role is the level of permissions attributed to a given agent.
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T
Tag
A tag is a label that can be applied to a conversation, to help manage conversations.
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U
User
A user is a guest that interacted with any of the channels configured in your Console.
W
Whitelisted domain
A whitelisted domain is a domain authorized to load your widget. These entities could include electronic groups or organizations, privileged websites or even email addresses.
Click here to learn more about domains.
Widget
The chat widget is a component you can add to your websites so that you chat channels are accessible within those websites.
Click here to learn more about widgets.