Inbox

• Self Service Canned Responses
• Inbox Overview
• Inbox: Best Practises
• Reply to chat conversations
• Replying to offline users
• Assign an agent to a conversation
• Filter Conversations
• User Profile
• Conversation Notes
• Send an attachment in a conversation
• Mark conversations as read/unread
• Report Conversation as a spam
• Search conversations
• Export conversations
• Activity Log
• Set Priority to Inbox Conversations
• Translate messages and replies
• Requests
• Add reservations made by agents in a conversation
• Conversation Tags
• Sentimental Analysis
• Power Tools
• Report sentences in the console