The Premium plan is the most popular, as it digitalizes the entire guest journey from pre-stay to post-stay.
Setup
- Your account manager will send you a welcome email for introduction and arrange a 15-minute call to organize the setup of your account
- Our onboarding team will setup your account and organize an onboarding session(s) to explain you how the chatbots work and the menus and functionalities of the HiJiffy console.
- Usually the pre-stay chatbot setup is quicker than the in-stay chatbot setup. In this case 2 onboarding sessions may be needed.
- After the onboarding session, you account manager will guide you on:
- Pre-stay: how to install the widget on the website and the booking pixel to track the number of reservations and amount.
- In-Stay: how to activate the whatsapp campaigns
Key Features
Pre-Stay
- Booking flow with booking engine integration
- Smart Alternatives to "No availability"
- Price Checher against OTAs
In-Stay
- PMS + CRM Integration
- Real-time integration
- Scheduled integration
- Standard CSV integration
For both chatbots
- Voice Assistant
- 6 languages supported
- Language autodetection
- Advanced Neural Tech
- Self-learning AI Capabilities
- CSAT score (add on)
- Sentiment Analysis
- FAQs answers improvement
HIJiffy Console
Inbox
- Reply to conversations transferred to the console
- Assign agents to a conversation
- Filter conversations
- User Profile information
- Add internal notes to conversations
- Send attachments
- Mark conversations as read/unread
- Report conversation as a spam
- Search conversations
- Export Conversations
- Activity Log
- Set priority to Inbox Conversations
- Translate messages and replies
- Canned responses
- Canned responses for Emails
- Canned responses for WhatsApp
- Add and remove tags
Contacts
- Contact List
- Add new contact
- Save contacts as views
- Bookings' details
- Request List & Status
- Export contacts
Reports
Chatbot
Channels
Campaigns
- Create unlimited widget campaigns
- Schedule Widget Campaigns
- WhatsApp Campaigns
- SMS Campaigns (as fallback)
- Email Campaigns (as fallback)
Widget
Settings
Personal Settings
Support Level
- Help Center articles
- Chat with our support team in the console
- Write an email to our support team
- Dedicated Account Manager
- Metrics review: every 2 months
- Videocall support from account manager: 2 hours/month
- Customizations outside plans: subject to review
Want to upgrade?
Send an email to your account manager